CANCELLED OR MISSED APPOINTMENTS

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​At Opal Salon, your appointments are special and reserved just for you. We know that plans can change, so we kindly ask for at least 48 hours’ notice if you need to cancel. If changes or cancellations happen within 48 hours of your appointment, a cancellation fee of 50% or 100% of the originally scheduled service(s) may apply.

 

•Your stylist may choose to take a deposit to secure appointments instead. If unpaid appointment will not be held/booked. If this is a recurring issue your stylist may refuse to provide you with future services.

 

NO CALL/NO SHOWS

 

If you do not call/text to cancel/reschedule and do not show up on the scheduled date and time of your appointment you will be charged 100% of the service(s) originally scheduled.

Refunds

We DO NOT offer refunds of any kind. If for whatever reason you are unhappy with your service, please notify the stylist or Opal Salon management within 72 hours after your visit.

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LATE

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Opal Salon understand running behind schedule occurs. Please call your stylist in advanced. Due to scheduling and sanitization in between each client, Opal Salon can no longer provide any service past a fifteen minute grace period.

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Guests

We ask that you do not bring any additional guest to your appointment. No additional guest will be allowed to stay in the salon unless the scheduled client is a minor, disabled or elderly. Please contact your stylist with any questions or concerns.

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No Children/Animals

Although we are huge animal lovers, and we do love kids- The salon is not safe for small children also for the enjoyment of your salon experience and the relaxation of other guests, children and animals are not permitted in the salon. (Service animals are allowed.) If your childcare arrangements unexpectedly change, please notify the stylist/salon at your earliest convenience and we will do our best to accommodate your needs in the best way available.